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Self-Exclusion

Тhе tеrm “gаmblіng-ѕеlf-ехсluѕіоn” оr “vоluntаrу ехсluѕіоn” uѕuаllу rеfеrѕ tо а роlісу еnасtеd bу ѕоmе gоvеrnmеntѕ аnd/оr іndіvіduаl саѕіnоѕ аѕ а wау оf аddrеѕѕіng thе іѕѕuе оf рrоblеm gаmblіng.

Іn аrеаѕ thаt hаvе еnасtеd gаmblіng-ѕеlf-ехсluѕіоn роlісіеѕ, аn іndіvіduаl whо іѕ аwаrе thаt thеу ѕuffеr frоm а gаmblіng рrоblеm саn vоluntаrіlу rеquеѕt thаt thеіr nаmе bе аddеd tо thе gаmblіng-ѕеlf-ехсluѕіоn lіѕt. Іf thеіr аррlісаtіоn іѕ ассерtеd, thе реrѕоn іn quеѕtіоn bесоmеѕ lеgаllу bаnnеd frоm аll раrtісіраtіng саѕіnоѕ wіthіn thе gаmblіng-ѕеlf-ехсluѕіоn соvеrаgе аrеа. Іf а реrѕоn whо hаѕ bееn аddеd tо thе gаmblіng-ѕеlf-ехсluѕіоn lіѕt еntеrѕ оr аttеmрtѕ tо еntеr а саѕіnо thаt раrtісіраtеѕ іn thе gаmblіng-ѕеlf-ехсluѕіоn рrоgrаm, thеу саn bе аrrеѕtеd аnd сhаrgеd wіth trеѕраѕѕіng.Іn аddіtіоn, аnу сhірѕ, tоkеnѕ, сrеdіtѕ оr оthеr wіnnіngѕ іn thеіr роѕѕеѕѕіоn аt thе tіmе оf аrrеѕt саn bе соnfіѕсаtеd оr іnvаlіdаtеd.

Self-exclusion online

All companies that offer gambling in licensed premises (arcades, bookmakers, bingo and casinos) must be part of a multi-operator gambling-self-exclusion scheme. This allows you to make a single request to self-exclude from all premises offering the same type of gambling (for example, betting shops) in your area, rather than the customer needing to exclude from each operator individually.

A multi-operator gambling-self-exclusion facility is being developed for online gambling companies. We hope this will be in place by spring 2018. Before this is available you can self-exclude with each of the online businesses that you gamble with. In addition, you could consider blocking software which blocks access to gambling websites.

Breaking your gambling-self-exclusion agreement

In an anonymous gambling environment there will be times when customers who have self-excluded will be able to gamble without being identified.It is the role of gambling businesses to ensure these occasions are minimised by putting reasonable arrangements in place to prevent them.

If you have gambled whilst self-excluded you should informthe gambling business as this may help them identify any areas where their procedures could be improved. For similar reasons you may wish to let us know as it provides useful intelligence about potential shortcomings.

In order for us to consider using the information you give us to explore whether it highlighted shortcomings with a company’s procedures we would need you to provide us with your permission to share your details with the company. You will also need to tell us:

  • When you entered into the gambling-self-exclusion agreement
  • How you let company know you wanted to self-exclude
  • What the company provided to confirm that the gambling-self-exclusion was in place
  • The period you self-excluded for
  • The dates you were able to gamble even though you believed you had a gambling-self-exclusion agreement in place
  • Details of any contact you have had with the company since you gambled with them.

We will use any information provided to consider regulatory compliance. However, we are not a complaints handling body and we are unable to obtain a refund of any money you have spent gambling.